Returns Policy

Our Returns Policy

If you are not completely satisfied with the items delivered to you by us we will offer you a refund or exchange provided that the following requirements are satisfied:

A. In order to receive a refund or exchange the items that you wish to return must be unworn with all the designer labels & tags attached and in perfect condition. Items which are soiled or damaged will not be accepted and will be returned to you. All shoes should be tried on a carpeted surface before wear.

B. Please contact us by telephone on 0845 519 3899 or via email returns@tallulahfashion.com during our office hours of Monday to Saturday 9.30am to 5.30pm GMT within 48 hours of receiving your order so that we can issue you with a Returns Number. Please note that a Returns Number may not be issued after this 48 hour period and any items returned to us without a Returns Number will not be accepted by Us and will be returned to you.

C. Please put the Returns Number on your sales receipt and enclose with the items that you wish to return.

D. Please send all items that you wish to return from the same order in the same return package to ensure that your return is processed promptly.

E. Items must be returned in their original packaging to ensure that the items are adequately protected in transit. Shoes must be returned in their original shoe box, shoe boxes need to be adequately protected as they are considered to be part of the product and your return may not be accepted if the box is not returned or the box is damaged.

Belts and any designer packaging such as authenticity cards, dust bags and leather tags supplied with the items that you wish to return must be included in your return as your return may not be accepted if these items are missing.

F. The items that you wish to return must be received by us within 7 days following the date that those items were delivered to you, items returned outside this timeframe may not be accepted by us.

G. Items should be returned to us using the Royal Mail’s Special Delivery Next Day Service. Your Returns Number must be included in the address for return which is Returns Department (Returns No. [ ]) Tallulah Fashion, 1, Greenway, Weston Favell, Northampton. NN3 3BW. We advise that you take out any additional insurance that may be required to ensure that the items returned are adequately insured up to the purchase price that you paid for those items in the event that the items are lost or damaged in transit, as we cannot be responsible for any such loss or damage.

H.  Refunds for an item or items satisfying Our returns policy specified above will be credited to the original purchaser’s credit card less the delivery costs charged by us to deliver the order which included the returned item or items.

I. An item or items may be exchanged for another item or items of the same or greater value provided that you pay the cost difference between the items or items that you wish to exchange and the new item or items that you wish to purchase plus a delivery charge for the delivery of the new item or items, that delivery charge will be the charge relevant to the special delivery service that you request as specified in Section 5 of our Terms & Conditions.

J. Please note that our returns policy does not affect your statutory rights.